Information for Users
Contents
• Opening
Hours
• Clinical
Biochemistry, Haematology and Blood Transfusion
• Sending Samples
to the Laboratory
• Comments and
complaints
• Protection of
personal information
Location of the Laboratory
Laboratory Medicine is located on level 8 of the Queens Building
Bristol Royal Infirmary.
All visitors should report to reception and should follow the
instruction provided by staff (see model rules for visitors).
Laboratories for Haematology, Blood Transfusion and Clinical
Biochemistry operate a full service with an essential services
laboratory for Histology.
The Health Protection Agency Virology Laboratory is located at
North Bristol Hospital.
Opening Hours
Core opening hours of the laboratories are 09.00 - 17.30. Outside
these times a restricted service is available.
Clinical Biochemistry, Haematology and Blood
Transfusion
On call biomedical scientists based in the laboratory will process
requests from the core repertoire of tests. Staff on call can be
contacted by bleep (see below). Except for urgent blood transfusion
requests there is no need to bleep staff to warn them that samples
are being sent.
| General Enquiries 09:00 - 17:30
|
Extension |
| Specimen Reception (Help Desk for results) |
23080 |
| Clinical Biochemistry Clinical advice 09.00 -
17.30
|
| Clinical Biochemistry (Duty Biochemist) |
27834 |
| Clinical Biochemistry (Paediatric Biochemist) |
21299 |
| Consultant is available out of hours via laboratory |
| Haematology Clinical advice |
| Contact SpR via switch board |
| On call laboratory service |
| Biochemistry |
Bleep 2331 |
| Haematology |
22708 (Major haemorrhage call 2222) |
Bacteriology and Virology
Users must contact 0117 4146222 - Infection sciences service North
Bristol Trust.
Histology
Users must contact the on-call Biomedical Scientist via the
switchboard for any samples that need processing outside of the
core hours. General enquiries 08:30 - 17:00 call extension
23196
Clinical advice is available outside of the core hours if
required via an on call pathologist for all disciplines.
Sending Samples to the Laboratory
Samples should be accompanied by a current request form (see
examples) and all samples should be labelled with the patients;
name, identifier, date and time of collection and signed. Or
if requested using ICE (Order Comms) the ward generated barcode
must be placed on the correct sample and sent in a sealed sample
bag. Each patient request must be sent in a separate sealed
bag.
The laboratory will reject all transfusion samples that are not
hand written with full information (see current policy). Unlabelled
samples or where the bottle and request form do not match will not
be processed by other departments (see current policy). Within
UHBristol samples should be sent by porter, pneumatic tube or
brought to the laboratory. All samples should be transported with
due regard to current safety requirements in a sealed bag attached
to the request form. Large number of samples should be placed in an
appropriate box prior to transport (see arrangements for the
transport of sample).
Comments and complaints
While we endeavour to provide a quality service we may not always
meet your expectations. If you should have any concerns
please contact the clinical leads for individual departments or the
clinical lead for laboratory medicine or head of service. If your
concerns can not be resolved issues can be escalated via the
patient complaints and support team on 0117-3423604 or email pals@uhbristol.nhs.uk
User Surveys and Feedback
We always welcome feedback (suggestions for improvement,
complaints or compliments) from our users regarding our
services. User survey feedback reports can be accessed by
clicking on the hyperlinks below.
Blood Sciences Laboratory GP User Survey
2021
Blood Sciences Laboratory Hospital User Survey Response
2020
Blood
Sciences Laboratory GP User Survey Response 2019
Blood Sciences Laboratory Hospital User Survey
Response 2018
Sickle Cell and Thalassaemia Screening User Survey Response
2021
Sickle Cell and Thalassaemia Screening User Survey Response
2020
Sickle Cell and Thalassaemia Screening User Survey Response
2019
Sickle Cell and Thalassaemia Screening User Survey Response
2018
Protection of personal information
Laboratory medicine comforms to the current trust information
governance standards. Our computer systems are appropriately
managed to secure data and our paper records are secure and
disposed of appropriately. If you would like any further
information please contact the head of service Liz Worsam.
