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About us

The University of Bristol Dental Hospital is a Centre of Excellence providing routine and specialist clinical dental services for the South West. 

Emergency Dental Service for patients who already have a dentist

To access this service, patients must phone 111. This service is provided to any patient, whether NHS or private, who requires out of hours dental treatment outside of their normal dentist's opening hours, or is just visiting the area. Triage will determine the patient's need and an appointment will be given if appropriate. Referral is not needed by a dentist.

The cost of treatment for all services and clinics is the same as at any other NHS dental practice. Unless individuals are exempt from charges, for which proof is normally required, normal NHS charges apply.

Charges will be payable at the time of treatment and need to be paid in full.

Urgent Dental Care at Bristol Dental Hospital

Access to the urgent dental care service is via appointment only. Please call 0117 342 9525 (8.30am - 10.30am, Monday to Friday) and you will be assessed and advised on the best treatment for your needs.

If your condition is suitable for treatment by the urgent dental care team you will be given an appointment.  You may be advised to return on a different day or given advice on how to seek help elsewhere.

Please be aware we can only accept patients if they have one of the following:

  • Facial swelling, including difficulty breathing talking or swallowing (not due to pain).    
  • Difficulty opening the mouth.
  • Severe bleeding.
  • Trauma requiring emergency treatment eg permanent tooth knocked out or trauma to the face.

We do not provide a walk-in service. Please do not queue outside the hospital. 

Please call NHS 111 if you need support outside of the above opening hours.

Emergency Dental Service for Children (aged 0-16 years)

The Department of Child Dental Health is a Specialist Unit and only provides emergency care for children with;

  • complex dental trauma
  • facial swelling associated with dental infection
  • uncontrolled bleeding following dental extractions or dental trauma

This service is provided between the hours of 9am and 4.30pm, Monday to Friday. Emergencies of this nature outside of these hours should attend the Bristol Royal Hospital for Children's A&E department.

All children attending as an emergency will be triaged, and if not meeting the acceptance criteria above, will be asked to return to their own dentist or directed to phone 111 for out of hour's services.

For any other dental problems, children who are registered with their own dentist should contact their dentist in the first instance.

If outside of their normal dentists opening hours, they should phone 111 for information regarding out of hour's dental services in their area.

If the child is not registered with a dentist, the carer should phone 111 for advice regarding dentists who are accepting NHS patients for registration, and for information regarding out of hour's dental services, and access to the Primary Care Dental Service. 

Changes to the student-led treatment service

Bristol Dental School is moving to 1 Trinity Quay, Avon Street, Bristol, BS2 0PT in Summer 2023. We are no longer accepting volunteer patients for student-led restorative treatment at Bristol Dental Hospital. More information will be available on how to volunteer for assessment for suitability at the new site on Bristol Dental School's website in Spring 2023.