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Contact us

Switchboard: 0117 923 0000

Trust Headquarters
Marlborough Street
Bristol
BS1 3NU

Please view more information on our hospital locations and travel advice  here.

If it is a life-threatening emergency please call 999. If you need urgent medical help or advice, but it is not a life-threatening situation, please either visit 111.nhs.uk, go on the NHS App or call 111, free of charge, from a landline or mobile phone.

 

Change or cancel an appointment

If you need to change or cancel your outpatient appointment with us please complete this online form. This link will take you to an online form on our UHBW website.

Please note that this form can only be used to change or cancel existing outpatients appointments. It can't be used to book an appointment or for any other appointment type (e.g. day case). For Radiology or Oncology appointments, please do not use this form, instead call the number on your appointment letter or the main switchboard on 0117 923 0000.

Alternatively, please call the number at the top of your appointment letter.

Other useful numbers:

  • For Bristol Eye Hospital appointments - 0117 342 4176
  • For Bristol Dental Hospital appointments - 0117 342 4422
  • For sexual health appointments - 0117 342 6900
  • For MRI appointments and queries - 0117 342 7487
  • For CT appointment and queries - 0117 342 9348
  • For general ultrasound appointments - 0117 342 2621
  • For general echocardiogram appointments - 0117 342 9343
  • For nuclear medicine appointments - 0117 342 9238
  • For gynae and obstetric ultrasound - 0117 342 5347
  • For paediatric MRI appointments - 0117 342 7470
  • For paediatric CT appointments - 0117 342 7471
  • For paediatric ultrasound appointments 0117 342 8186
  • For audiology hospital appointments - 0117 342 5854
  • For vascular, urology, neurology and breast surgery appointments - call North Bristol NHS Trust on 0300 555 0103
  • For the BRI appointment centre - 0117 342 6888

 

Patient Support and Complaints Team

The aim of the Patient Support and Complaints team is to resolve any concerns, queries or questions that our patients, their families or members of the public raise with us about our Trust. Find out how you can contact the team here.

Feedback

Tell us about your experience of our hospitals. You can leave a comment, request a call back from the Patient Support and Complaints Team or complete our hospital survey. Find out more here.

Contacting wards and departments

To contact wards and departments directly please choose the relevant ward or department from the Your Hospitals section.

Medical records

For information about how to make a Subject Access Request / request to access medical records, visit our   Subject Access requests section.

Careers 

For information about vacancies, work experience, apprenticeships, traineeships or volunteering please view our Work for Us section.

Employment references

For employment references for substantive staff please email: HRservices@uhbw.nhs.uk and for staff employed on the Bank please email: tsbadmin@uhbw.nhs.uk.

Clinical internships, clinical attachments, observerships, shadowing and honorary contracts

For information and requests relating to clinical internships, clinical attachments, observerships, shadowing and honorary contracts please email: honoraryrequests@uhbw.nhs.uk.

Medical electives

For information and requests relating to medical elective placements please email: MedicalStudentsElectives@uhbw.nhs.uk For general enquiries, medical students can also email: SouthBristolAcademy@uhbw.nhs.uk.

Nursing electives

For information and requests relating to nursing elective placements please email: talent@uhbw.nhs.uk

GPs

If you are a GP wanting to provide feedback please email: GPliaison@uhbw.nhs.uk.

Supplier invoices

Please send any invoices to: payments@uhbw.nhs.uk. 

Freedom of Information

For information about how to make a Freedom of Information (FOI) request please visit our FOI section.

Information Governance

For information governance requests please email: informationgovernance@uhbw.nhs.uk.

Media enquiries

If you have a media enquiry relating to patients or services at the Trust's hospitals in Bristol or Weston, please contact: 0117 342 3629 or 0117 342 3718 or email: pressoffice@uhbw.nhs.uk during office hours (9am-5pm, Monday-Friday). Out of hours, an on-call press officer is available to respond to urgent media queries that cannot wait until office hours. To contact the on-call press officer, please ring the switchboard on 0117 923 0000. Please note that the Press Office inbox and team members' email accounts are not routinely monitored out of hours. Find out more on our Media Centre page.