Deaf and hard of hearing communication information
To contact us via a British Sign Language
(BSL) interpreter:
All your appointment letters should provide a
phone number. If you wish to contact us via a BSL interpreter
please use our Interpreters Live
BSL Video Relay Service to connect to outpatients, our
Patient Advice and Liaison Service (PALS) and Complaints service or
the switchboard, who will guide you to the department you need.
Let us know your access / communication
needs:
Do you need access support to communicate,
such as an interpreter or lip speaker? Do you need information in a
different format? Or do you need us to contact you a certain
way?
Please let us know your needs. You can
contact the number on your letter or you can use Interpreters Live
BSL Video Relay Service. If you have any issues, please contact
our Patient Advice and Liaison Service (PALS) and Complaints
service through Interpreters Live or email:
Accessible Information Standard:
Deaf patients and carers have the right to
request access support to communicate and understand information.
The Accessible Information Standard legislation ensures you have
access.
Need help fast:
If it is not a 999 emergency but you are
experiencing an immediate health crisis, contact NHS 111:
Emergency help:
If you are at immediate risk of harm and need
to contact 999 you can use:
