We have partnered with DrDoctor to enhance our communication with patients regarding hospital visits, letters and general updates. DrDoctor provides a secure online platform to manage your appointments. It also allows for our hospitals to send essential appointment information directly to you.

You can also receive important information about your visit to one of our hospitals via text messages and email.

You will receive text messages from this UHBW trusted number:

+44 7860 039 092.

Rest assured, this is a genuine and secure number. Please note, you cannot reply to this number.

You can also log on to the DrDoctor online patient portal, where you can view your appointments, access any assessments or questions the hospital has sent you, and view and download appointment letters.

Video consultations are a safe and easy way for you to have your appointment from the comfort of your home, without the need for you to travel to hospital.

View appointment letters online

Instantly access, read and download important appointment letters on your mobile phone, tablet or computer.

Appointment reminders

You will receive either a text message reminder to your mobile, or email, within seven days of your appointment.

Digital Assessments

Complete important assessments online before your appointment to help our teams prepare. If you are unable to access online forms, we can still arrange for the information to be collected by a paper form sent in the post.

Making a change to your appointment

You can request to reschedule or cancel your appointment online, via the DrDoctor patient portal, or via text message.

Quick Questions

You may receive a text message asking you to answer a question regarding an upcoming appointment or care arrangements like alternative locations.

Direct Messaging

We recently piloted a service where we offered selected patients last-minute appointments via text message.

Emeet & Greet

We are piloting a new service to keep you more informed about the status of your referral.

NHS App

If you're a patient at UHBW, you can use the NHS App to access a range of NHS services on your smartphone, tablet, or computer.

The NHS App doesn't replace existing services. You can still contact us in the usual ways.
However, once you verify your identity in the app, you'll have easy, 24/7 access to a growing range of healthcare services and information.

With the NHS App, you can:

• View your hospital referrals and appointments in one convenient place.
• Access supporting information about your care.
• See a single point of contact for your appointments.

If you already use DrDoctor, our digital patient engagement platform, you can continue to do so. The NHS App works alongside DrDoctor, giving you even more flexibility to manage your care.

Log in to the online-version of the NHS App on your computer, tablet or mobile phone, via the NHS App website.

I am not receiving text messages or emails - should I be? 

If you are not receiving text messages and/or emails with information about your appointment, please contact the Appointments Team on 0117 342 6888 to check we have your most up-to-date contact details.

What should I do if I don't want to receive information online?

The Trust handles your personal information in line with our privacy notice, which can be found on our website here.

If you would like to opt-out of receiving SMS text notifications, please call the contact number provided on your appointment letter.