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Adult Audiology procedures during the Covid-19 pandemic


We are now performing video appointments. Find out more in the Video Clinics section of our website. 

Please check your appointment letter carefully as the appointment can be by Phone, Face to Face, or Video; Find out more in the Video Clinics section of the Trusts website.  Full PPE personal protective equipment is worn by clinicians and our Trust guidelines state all patients attending face to face appointments must wear a face mask.

Please be aware that Adult Audiology provides essential urgent repairs to existing patient's hearing aids by postal and booked appointments ONLY.

To book an appointment or arrange a hearing aid repair, please contact us on: 0117 342 5854 (option 2 only) or Email:

Please also view the videos we have on this website which give clear instructions on cleaning and inserting hearing aids. Or check the c2Hear online videos

Thank you for your understanding during this time.

We would like to bring to your notice, the Transcribe Live mobile application, which instantly transcribes spoken words into text. Available on the Google Play Store and the IOS App Store, this can be a very useful tool to aid communication.

When you attend for some appointments we do need to know if you have any medically implanted devices, i.e. Programmable PVP Shunt, Pacemaker or defibrillator - as this may impact on how some appointments are carried out.  Please check on for more information on PVP shunts.

Further useful advice and information can be found at:

Tinnitus -> BTA - Tinnitus Helpline: 0800 018 0527

Hearing -> RNID (Royal National Institute for Deaf People):- 0808 808 0123 or  SMS: 07800 000 360

Dizziness & Balance -> Meniere's Society: - 01306 876883


For cochlear implant and/or bone anchored hearing aid spares, repairs and enquiries please email  or call 0117 342 1191 (Adults). Alternatively you can message: 07468 756052. For children's services please call 0117 342 1607 and leave a message on the answerphone and a member of the team will be in touch.

 BATTERY SAFETY ALERT - it is dangerous if a battery is swallowed accidentally and needs urgent support from A&E.  Please keep and store batteries safely.  Contact: (National Patient Safety Alert: NatPSA/2019/003/NHSPS)


Hearing appointments
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Hearing aid FAQs
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Hearing and tinnitus therapy
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Balance and vertigo
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Instructional videos
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Private service and shop
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