We hope that the following information will help
you, your family and friends during your stay at our hospitals.
Where to eat
Taxi free phone
Banking / cash points
Baby changing and feeding
Bereavement services / Patient Affairs
Travelling Expenses - Patients Who Are in
Receipt of Benefit
Where to eat
There are a number of cafes and restaurants available across all
UH Bristol hospitals. Further information can be found on the where to
eat and drink page or on individual hospital websites. In
addition, most of our hospitals are located within a couple of
minutes walking distance to the city centre of Bristol, which has a
wide range of eating facilities and options.
Royal Voluntary Service (RVS) shops
The Royal Voluntary Service (RVS) shops selling
sandwiches, snacks, hot and cold drinks, newspapers, magazines,
together with a small supply of toiletries and gifts are available
across the hospital sites.
Wheelchairs can be accessed from the main entrances of each
Public telephones are available in each of our hospital sites.
Further information can be found on the individual hospital websites.
A free phone taxi line is available in most of our hospitals
for your convenience. Taxi ranks can also be found close to the
Bristol Eye Hospital at the bottom of Lower Maudlin Street and by
the Bus Station.
Staff at our hospital sites can provide you with
details of where the most convenient external post box is
At the majority of our hospital sites each bed space has its own
television and phone. These services are provided by an external
company called Premier Telesolutions.
The phone number for your bed space will be given to you upon
arrival. In order to use the television or make outgoing calls, a
top-up card will be needed. These can be bought from one of the
top-up stations on each hospital floor.
Unfortunately these services are not available for patients at
Bristol Royal Hospital for Children, but staff can provide
information for you about similar services which are available for
patients. Please see individual hospital websites for more
BRI Cashiers office
You can find the cashiers office on
level 2 of the Queen's Building at the Bristol Royal Infirmary.
They are open:
Monday to Wednesday 8.45 am
until 1.00 pm and 2.00 pm until 4.15pm*.
Thursday and Friday 8.45 am until
The Cashiers is closed on public
*For current opening hours please call
0117 34 22286. The recorded message will inform you of any
adjustments to the hours listed above.
One of the main duties of our cashiers office is pay for
patients who are in receipt of certain benefits to travel to
hospital. Find further information about whether you can
claim your travel costs on here. Or please see travelling
expenses section below.
The cashiers office covers all of the UH Bristol hospitals,
there are facilities at South Bristol Community Hospital and
Central Health Clinic. The opening times at South Bristol are
9.30am to 4pm, Monday to Friday. The opening times for Central
Health Clinic are Monday to Friday 9am to 4pm.
If you have any queries please call BRI Cashiers on 0117 34
22286 or email BRICashier@uhbristol.nhs.uk
Travelling expenses - patients who are in receipt
NHS Travel Costs - You can get help with necessary travel costs
to receive NHS treatment through a referral by a doctor or dentist
- get or are included in an award of someone getting:
- - Income Support
- - Income-Based Job Seekers Allowance
(Incapacity Benefit or Disability Living Allowance do not count as
they are not income-related)
- - Income-Based Employment Support
- are entitled to, or named on, a valid NHS tax credit exemption
- are named on a valid HC2 certificate (includes travel by your
- are a war pensioner and the treatment is for a disability that
the Service Personnel and Veterans Agency accepts for
- Pension Credit Guarantee Credit
Find further information about whether you can
claim your travel costs on here.
We will only be able to make payment if proof
of benefit is supplied. This can be a letter from the Benefit
Agency stating the benefit you are currently receiving and dated
within the last twelve months and cover the date of your
appointment. In the case of Working Families Tax Credit and
Disabled Persons Tax Credit the Exemption Certificate and Card must
If you are wishing to claim for a bus, train, ferry or
coach journey a valid ticket must be shown to the cashier. For
Patients travelling by train please ask the Guard at the ticket
barrier not to retain your ticket.
For current mileage allowances, please contact the cashiers
office on 0117 342 2286. If the patient is a child, the
hospital will only reimburse for the patient and one adult escort
(unless a letter is produced from a healthcare professional
involved in the current episode of care, or from the patient's GP
stating that two parents are required to escort the patient).
For adult patients who require an escort, cashiers will need to
see a letter from a healthcare professional involved in the current
episode of care, or from the patient's GP.
To help us serve you quicker when making a Travel Claim at the
Cashiers please have the following ready for inspection:
- Valid letter showing proof of qualifying Benefit you are
- Bus / Rail Ticket or official receipt if you have used a
Voluntary Driver or Community Transport.
- Appointment Letter
- Proof of ID ( Passport / Driving Licence / Utility Bill)
If you have travelled by private car we will also need to
know the following information:
- Car Registration Number.
- Engine Size
- Fuel Type
PLEASE NOTE WE DO NOT PAY FOR VISITING
For help with visiting costs, please contact your local benefit
office or Job Centre Plus.
When the office is closed, you have three months in
which to make a claim. You can also claim by post using form HC5
that can be obtained from the cashier's office, from your
local benefit office or Job Centre Plus. Please include any
bus, train or coach tickets, appointment cards or appointment
letter with form HC5. For car users please also include your car
registration and make of car.
Healthcare Travel Cost Scheme (H.T.C.S.) -
HC5 Travel claim form
Unfortunately the hospital does not offer banking facilities. A
cash point machine is however located on level 2 of the Queen's
Building at Bristol Royal Infirmary. Natwest manage this cash
machine, for queries please contact Natwest. For retained cards, please contact
your own bank. External cash point machines are also available
close to our hospital sites. Please ask staff for further
Public toilets are available at each hospital site. Our staff will be happy
to provide further details for you.
Baby changing and feeding
Baby changing and feeding facilities are available at each hospital site.
Our staff will be happy to provide further details for you.
Bereavement services/patient affairs
Our bereavement/patient affairs office can be found on level 2
in the Old Building, BRI. Their role is:
- To arrange for the completion of the medical certificate (which
must be collected from Patient affairs by the next of kin at an
- To be responsible for any personal effects and/or valuables to
be made available for collection by the next of kin.
- To provide help and advice to families regarding registering a
death, funeral arrangements and any other related issues (including
how to obtain financial help with funeral costs etc).
Please ring 0117 342 2289 / 2949 after 10am on the next
working day to arrange an appointment.