There are various ways which the
Trust can provide support to patients during and after they receive
care. From spiritual and emotional support to dealing with
complaints, there are a large number of staff dedicated to
supporting patients. Below is a list of our patient support teams
and other useful external services.
Psychological Health Services
At times, it can be hard for patients and their families to
adjust to hospital treatment, investigations and procedures
and to balance these things with other aspects of life, like school
or work. Psychological Health Services across the Trust aim to
support patients by making difficult feelings easier to understand
and manage. Find out more.
Patient Support and Complaints Team
The PALS and Complaints Team recently merged to create
the Patient Support and Complaints Team. The
team can provide patients, relatives and carers
with non-clinical information and advice, a contact point for
patients who wish to provide feedback about our services, support
for patients with additional support needs and
their families/carers, and also manage complaints. Find out more about the
patient Support and Complaints
Team.
Spiritual and pastoral care (Chaplaincy)
We provide spiritual care that is compassionate and respectful
to staff, patients and their visitors, irrespective of their faith
or spiritual tradition, including those who do not profess any
particular affiliation. Find out more.
Bristol Safeguarding Adults Partnership
The Bristol Safeguarding Adults
Partnership ensures that organisations work together so
that safeguarding work is effective, responsive and co-ordinated.
This work means that vulnerable adults in Bristol have greater
protection from abuse.
Parliamentary and Health Service Ombudsman
You have the right to contact the Parliamentary and Health Service Ombudsman
with a view to asking for their support to resolve the issue, if
this cannot be resolved by the Trust through local resolution. The
Health Service Ombudsman's Office recommend that before a complaint
is sent to them, it might be useful to first contact their helpline
on 0345 015 4033 for advice.
Care Quality Commission (CQC)
The Care Quality
Commission is an independent regulator for all health and
social care services inEngland, whether they are provided by the
NHS, local authorities, private companies or voluntary
organisations.
