Welcome. We hope the following information will help you, your
family and friends prepare for your visit to us.
Unsure about whether to come to hospital or not? Read our guide to understand when you should
come, and when you should go to your GP or walk-in centre
What should I bring with me? (outpatients)
- Your appointment letter. This contains specific instructions
about your appointment. Please read this carefully and bring it
along when you come to see us.
- Any letters for the Consultant from your GP, District Nurse,
Physiotherapist or other health worker.
- Money for prescriptions, refreshments, etc. If you are exempt
from prescription charges, or have a prepayment certificate, please
bring proof with you.
- If you are diabetic, please bring a snack.
- A list of any questions to ask.
- A list of your current medication.
If you would like to, please bring along a relative or friend
who can be with you when you see the doctor.
What should I bring with me? (inpatients)
- Your admission letter. This contains specific instructions
about your admission. Please read this carefully and bring it along
when you come to see us.
- Proof of entitlement to free travel costs (if applicable)
- All your current medication in their original containers
- Day clothes and shoes
- Nightwear, dressing gown and slippers
- Toothbrush and paste
- Hairbrush and comb
- Soap and shampoo
- Shaving kit
- Glasses/contact lenses (if applicable)
- A small amount of money for refreshments, newspapers
- Any mobility aids you use, such as a walking stick or
Please only bring in items which you really need as space is
very limited. Please mark personal property with your name, where
possible, so that it can be easily identified.
Please note that there are no laundry facilities available in
We strongly advise you not to bring in any valuables, large
amounts of money or jewellery. The Trust accepts no liability for
any loss, damage or theft of any property belonging to a patient,
except where the property has been deposited with the Trust for
It shall be the responsibility of the patient before leaving the
hospital to ensure that all property deposited for safekeeping is
returned in a good condition.
What information will I need to tell you ?
It is important that our patient records are up to date and
accurate; this ensures that we provide you with the best possible
You can help us by confirming the following information when
attending the hospital:-
- Full name
- Address and postcode
- Date of birth
- Telephone number (daytime, home and mobile)
- GP details
You can also help us by providing extra details, such as:-
- Ethnic origin
- Next of kin
- Carer details, if applicable
Help us to help you by letting us know the following information
- If you require any special assistance at your appointment.
- If you need an interpreter to attend your appointment with
- If you require your letters in a different format, such as
large font, or a different language.
- If you require transport for your appointment.
Be reassured that we will keep the information in your records
confidential and in line with the Data Protection Act 1998.
Your privacy and
University Hospitals Bristol NHS Foundation Trust is a teaching
hospital and student doctors, nurses and other professionals train
here. Your permission will always be asked before your treatment is
used as part of student training.
The Trust also undertakes a wide range of research activity and
clinical trials. If
you are asked to participate in a research or clinical study, a
full explanation will be provided to you by the doctor.
All staff wear a name badge. Please seek confirmation of
identity if approached by any staff without a name badge. The
hospital have their own security staff who patrol the hospital and
grounds. They wear a navy blue uniform.
It will not always be possible to provide a chaperone whilst you
are being examined, although one is available for intimate
examinations. If you would like a chaperone please speak to a
member of staff on arrival. Alternatively, please bring someone
with you, who you dont mind being present during your
We ask you for information so that you can receive the best care
and treatment you need. We keep this information, together with
details of your care, because it may be needed if we see you again.
Everyone who works in the NHS has a legal duty to keep information
about you confidential. Further information about this can be
obtained from the staff looking after you, or from the Medical
Some accommodation is available at Bristol Hematology
& Oncology Centre and Bristol Royal Hospital
for Children. Please ask staff for further details.
Whilst the other hospital sites do not have accommodation for
the relatives and carers of patients to stay in, the Patient Advice and Liaison
Service can provide details of local places to stay, if you
would find this helpful.