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About us

The University of Bristol Dental Hospital is a Centre of Excellence providing routine and specialist clinical dental services for the South West. 

Emergency Dental Service for patients who already have a dentist

This service is provided to any patient, whether NHS or private, who requires out of hours dental treatment outside of their normal dentist's opening hours, or is just visiting the area. To access this service, patients must phone 111. Triage will determine the patient's need and an appointment will be given if appropriate. Referral is not needed by a dentist.

The cost of treatment for all services and clinics is the same as at any other NHS dental practice. Unless individuals are exempt from charges, for which proof is normally required, normal NHS charges apply.

Charges will be payable at the time of treatment and need to paid in full.

Emergency Dental Service for patients who do not have a regular dentist

This is an emergency service for patients who do not have a regular dentist called the Primary Dental Care Unit, based at Bristol Dental Hospital. The unit's main objective is to teach undergraduate dental students. The service is available from Monday to Friday before 10.00am (doors open at 8.00am) and is provided by supervised dental students on a predominantly first come first served basis. A dentist does not need to refer a patient.

The service attempt to see all patients who attend but this is not always possible. Patients may have a long wait to see somebody. Those with severe oral dental problems are given priority. If a patient is accepted for assessment that day, they will either be allocated a patient treatment slot or asked to wait and see a nurse who will either allocate a treatment slot or give advice as to where else the patient may be treated.

If patients are currently receiving treatment from a dentist we are unable to accept them for treatment unless the patient has a referral letter from the dentist.

Emergency Dental Service for Children (aged 0-16 years)

The Department of Child Dental Health is a Specialist Unit and only provides emergency care for children with;

  • complex dental trauma
  • facial swelling associated with dental infection
  • uncontrolled bleeding following dental extractions or dental trauma

This service is provided between the hours of 9am and 4.30pm, Monday to Friday. Emergencies of this nature outside of these hours should attend the Bristol Children's Hospital A&E department.

All children attending as an emergency will be triaged, and if not meeting the acceptance criteria above, will be asked to return to their own dentist or directed to phone 111 for out of hour's services.

For any other dental problems, children who are registered with their own dentist should contact their dentist in the first instance.

If outside of their normal dentists opening hours, they should phone 111 for information regarding out of hour's dental services in their area.

If the child is not registered with a dentist, the carer should phone 111 for advice regarding dentists who are accepting NHS patients for registration, and for information regarding out of hour's dental services, and access to the Primary Care Dental Service.

South Bristol Community Hospital

If you live in the region of South Bristol Community Hospital and do not have a dentist but require routine dental treatment, for example check-ups, fillings, oral-hygiene advice including scale and polish, extractions and dentures, then please ring us on 0117 342 9792 or 0117 342 9794 to make an appointment.

We also accept referrals from GPs, dentists and other health care professionals. This service is free of charge and treatment is provided by a dedicated team of staff and students from the School of Oral & Dental Sciences, one of the top dental schools in the UK. All student treatment is closely supervised by qualified clinical staff.

This service operates from 9am - 5pm Monday to Friday, 52 weeks of the year. Not including bank holidays.