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Patient experience and involvement

Patient experience 3Introduction

In the NHS Next Stage Review (2008), Lord Darzi defined patient experience like this:

"Quality of care includes quality of caring. This means how personal care is - the compassion, dignity and respect with which patients are treated. It can only be improved by analysing and understanding patient satisfaction with their own experiences."

This definition captures two important elements of patient experience. Firstly, that patient experience (i.e. "quality of caring") is an essential part of high quality NHS care - as important as patient safety and the medical interventions that patients receive. Secondly, that patient experience can only be understood by listening to patients (and by extension their loved ones and carers). We've produced a simple guide to patient experience that you can read here.

At UH Bristol we have a comprehensive feedback programme in place to capture people's views of the care we provide. We use this information to ensure that we are providing a high quality service and to carry out improvements where needed.

There are lots of opportunities for you to share your views and experiences of our care. As a starting point, please have a look at the links on the left hand side of this page, and feel free to contact the Patient Experience and Involvement to find out more:

Tony Watkin (Patient Experience Lead, Engagement and Involvement) on 0117 342 3729 or

Paul Lewis (Patient Experience Lead, Surveys and Evaluation) on 0117 342 3638 or

You can read more about our plans for patient experience and involvement in the Trust in our Patient Experience and Involvement Strategy 2012-2015.

We are grateful to Above and Beyond who support our patient experience and involvement work.