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Coronavirus (COVID-19)
Please read the latest guidance on visiting our hospitals.
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AccessAble BEH
View the Detailed Access Guides to facilities, wards, and departments at the Bristol Eye Hospital.
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COVID-19 update


Due to coronavirus (COVID-19) there are currently visitor restrictions in place.

Please view the current guidance.


Outpatient appointments

Outpatient appointments are still running as normal and patients should attend as planned unless otherwise told by the Bristol Eye Hospital team. To protect both patients and staff, the Bristol Eye Hospital is practising strict social distancing. Patients are asked not to arrive more than 5 minutes prior to appointments, and the hospital will not be able to guarantee patient entry into the hospital before planned arrival times.

High-Volume Diagnostic Assessment Service - October 2021 

We have established a High-Volume Diagnostic Assessment Service to help us see more of our glaucoma and retinopathy patients.

As well as identifying which patients would benefit from further treatment and a face-to-face appointment, the assessment service can also identify those who don't need an appointment at the moment and save you a trip to hospital. 

Patients will receive a letter inviting them to an appointment at the clinic which is located at the Education and Research Centre. Find out more. 

Emergency department

The emergency department at the hospital remains open for emergency eye problems (08:30 - 16:30).

To protect both patients and staff, the Bristol Eye Hospital is practising strict social distancing and during busy times the department may need to limit access to maintain social distancing. We would advise all patients to call prior to arrival so we can attempt to redirect people to less busy times. We will always offer access to the most urgent conditions.

We have opened new phone lines to contact the Ophthalmic Emergency Department. Please only call this number for Emergency Department queries (and not outpatient queries):

  • 0117 342 4613 (09:00 -16:00)

One particularly busy period is 08:30 when our doors open. We would suggest that patients do not arrive prior to opening, as there is no waiting room available until 08:30.

Please be aware that the Emergency Department operates a queue to ensure social distancing. Please note that Relatives will not be allowed into the hospital unless they are accompanying a minor or are required for medical support.

If you are a patient and have an appointment scheduled at Bristol Eye Hospital, please call the number on your appointment letter to discuss the options available.

Information for GPs:

If you have a query about an existing outpatient, which is not an emergency, please direct this to the subspecialty secretaries to consult the patient's team.