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For families

If you are worried about your child right now you should dial 111 for advice or in an emergency dial 999. If your child has an urgent or emergency problem that cannot wait to be seen by your GP then you will always be welcome in our department.

What should you expect when you come to the emergency department?

  • Registration:You will be directed to reception when you arrive where you will be registered
  • Triage:Following this you will be triaged by a nurse, you will be allocated to a triage category and, depending on the urgency of your presentation, you may be asked to have a seat in the waiting room.
  • Waiting:In our department the sickest children will always be seen first. This means that, no matter how worried you are about your child, if you are presenting with a minor problem you may have to wait for some time. At peak times the department gets extremely busy and this may mean long waiting times. If you are waiting and are becoming increasingly worried about your child you should let one of our staff know.
  • Being Seen:In priority order you will be seen by one of our doctors or experienced Emergency Nurse Practitioners (ENP)

Discharge: After being seen by a doctor or ENP you will either be discharged from the department straight away or you may be asked to stay for a while to undergo a period of observation or additional investigations. If your child has a more serious problem you may be admitted to the hospital.