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Please read the latest guidance on visiting our hospitals.
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COVID-19 update

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Due to coronavirus (COVID-19) there are currently visitor restrictions in place.

Please view the current guidance here (updated 16 July 2021): /coronavirus-(covid-19)/ 

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Updated information about Bristol Royal Hospital for Children outpatient appointments

We understand that you may be concerned about the ongoing coronavirus (COVID-19) situation. Here at the Bristol Royal Hospital for Children, we wanted to update you with regards to our approach to outpatient care. We want to make sure we take the best care possible of our patients and our staff throughout this challenging situation.

As such, we are taking the following steps:

  • We will be in touch directly with you if there is any change to your planned appointment.
  • Many outpatient appointments are being changed from face to face to telephone or video conferencing, to keep your child and others as safe as possible;

Please note that telephone calls may appear on your phone as from 'unknown' number; please answer as this could be a member of staff from the hospital trying to reach you.

  • Where there is an need for a face to face appointment, some appointments will continue to run on site;

Please note only one parent/carer is allowed to accompany a child to his/her appointments: please do not bring siblings or other family members to clinic.

Please speak to the department manager or the nurse in charge if you have any questions about visiting restrictions or if you or your child has specific needs that need to be taken into consideration. Exceptions may be possible under the discretion of the department manager or the nurse in charge. Contact or leave a message with the LIAISE family support team on 0117 34 28065, or email them on bchinfo@uhbw.nhs.uk for any questions or support. 

Do not  attend a clinic appointment on site if your child or anyone in your household is experiencing the following symptoms: new persistent cough, high temperature or loss/change in your normal sense of smell or taste.

  • We will support you to set up any necessary technology on your home devices for video conference appointments, or offer an alternative if needed. More information and guidance on video conference appointments can be found here: /patients-and-visitors/nhs-video-consultations/
  • We will ensure that if your appointment is cancelled or postponed, we will retain your details and ensure you are followed up as soon as possible given current circumstances.
  • Our outpatients coordinators will be in touch with you as soon as they can, but we ask for your patience and understanding at this very challenging time.

Face masks

The  national guidance for healthcare settings remains unchanged. Everyone accessing or visiting our healthcare services must continue to wear a face mask and follow social distancing rules from 19 July 2021. 

Anyone coming into the hospital aged 11 and over must wear a surgical face mask (unless exempt) rather than your own face covering, which are available at the hospital entrance.

Please speak to the nurse in charge or ward/department manager if you have any questions about wearing face masks or if your child has specific needs that need to be taken into consideration, such as a child who has a disability and needs the support of a carer.

 You must not visit in any circumstances if you have a new persistent cough, high temperature or loss/change in your normal sense of smell or taste.


Helpful resources for families 

We have put together some resources that you may find helpful during the current situation with coronavirus (COVID-19). Links and resources are available for parents/carers, children and young people; this also includes easy-read information and Makaton guides.

Easy Read coronavirus info button

You can find all of these links and resources on our 'Helpful COVID-19 resources for families' webpage.

Please view the full guidance on coronoavirus (COVID-19), including visiting restrictions for wards and the emergency department, on our webpages here.

For Government information and guidance on coronavirus, please visit: www.nhs.uk/coronavirus 

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