Reports and findings
Reports and findings related to the children's hospital
A number of independent reports and findings about services in
the Bristol Royal Hospital for Children were published in
June. We fully accept the findings of these reports and
welcome their publication as a way to learn from mistakes.
The reports raise issues about the care we provided to a number
of children and are critical about the way we have responded in the
past to concerns and complaints raised by some of the families of
the children we have cared for. We know we have not always given
the right level of support to every family. This has been
heightened by the fact that in these particular cases the families
have been facing and trying to cope with the sad death of their
child. We are very sorry that we haven't met our own high standards
of care for these families, and that has added to their distress at
an incredibly difficult time for them. We care deeply about
providing the right care to every child and supporting and
involving their families in the right way. We are determined to
learn from the reports' findings and recommendations.
As part of our commitment to openness and transparency we want
to make sure that as many people as want to can access these
reports, the issues they raise and our response to them. You
can access full reports, our response to them and progress to
implement the recommendations from this page.
Independent Review into children's heart
investigation into our management response to allegations
about staff behaviours related to the death of a baby at Bristol
Children's Hospital in April 2015.
In addition to these reports the Parliamentary Health Services
Ombudsman has reviewed the cases where two children sadly died at
our hospital and we did not manage their care and our engagement
with their families as well as we should have.
We know that the publication of these reports is likely
concern and questions. Whilst acknowledging that, we do
need to reassure parents and families that they can and should
continue to use our services. Whilst recognising areas for
improvement, our children's services have been recently and
independently assessed as good.
For example, the
National Congenital Heart Disease Audit
Report (NICOR) in April 2016 said that we delivered good
clinical results for children, despite the growing complexity
of the conditions we treat. And the
Care Quality Commission's inspection of our children's and young
people's services in September 2014 assessed these
services as good overall, and outstanding for effectiveness.
They found that our services were 'routinely better than expected',
"Children received good care from dedicated, caring and
well-trained staff who were skilled in working and communicating
with children, young people and their families."
We understand that the publication of the reports mentioned here
and the media coverage may raise questions for families using, or
about to use, our services. We would be pleased to answer any
specific questions or provide further information about these
services if needed. Please contact us at 0117 342
for parents and carers.