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Our policies and procedures

Policies and procedures relating to the conduct of business and the provision of services

The following policies and procedures relate to the conduct of business and the provision of services at the University Hospitals Bristol NHS Foundation Trust:

  • Data protection policy
  • Confidential waste policy
  • IT security policy
  • Use of computing equipment policy
  • Email policy
  • Internet policy
  • Outpatient and inpatient policy
  • Consent policy
  • Retention and destruction of documents policy
  • Incident report policy
  • Health and safety policy
  • Protection of adults policy
  • Waiting list policy
  • How to apply for your own medical records
  • Policy on the use of mobile communication equipment (mobile phones) in patient areas

To obtain a copy of these please visit http://foi.avon.nhs.uk and search for the appropriate policy.

Please note that the above list is not a complete list of the policies and procedures which are in place at the Trust.

Policies and procedures relating to human resources (including race, disability, age, gender and equal opportunities)

The following policies and procedures relate to human resources at the Trust:

  • Single Equality Scheme (incorporates the previous disability, race and gender schemes). We also publish the Trust's Valuing Diversity strategy.
  • Details on number of applicants
  • Starters
  • Leavers (by gender, age, ethnicity)
  • Promotions
  • Age (gender, ethnicity)
  • Disabled staff in post (gender, ethnicity)
  • Disciplinary and grievances
  • Training courses accessed
  • Equality impact assessments

Further information on recruitment and employment

Alternatively, please contact the Legal Services Department for more information. Please note that the above list is not a complete list of the human resources policies and procedures at the Trust.

Policies and procedures relating to recruitment and employment

The following policies and procedures relate to recruitment and employment at the Trust:

  • Jobs and careers (includes example job descriptions, NHS Careers link, how to work on the Bank, Schools Liason work and work experience)
  • Current vacancies
  • Volunteering
  • Learning and development (includes details of clinical and non-clinical development, the Education Centre and NVQs)
  • Pay and reward (includes AfC and medical pay scales, pension information and other staff benefits)
  • Equality and diversity (includes the Single Equailty Scheme and our statutory duties)
  • Working and living in Bristol
  • Recruitment process (includes details on the process for applying, shortlisting, interviewing, the CRB process and job offer stages)

Further information on recruitment and employment

Alternatively, please contact the Legal Services Department for more information. Please note that the above list is not a complete list of the human resources policies and procedures at the Trust.

Standing financial procedures

The Trust's standing financial procedures can be found on the publications page of this website.

Standing orders

The Trust's standing orders are available through the Trust's constitution.  This can be found on the publications page of this website.

Complaints and other customer services policies and procedures

 The Trust operates a complaints policy.  More details on how the Complaints team operate can be found at the link below.

The Complaints team - an overview

The Trust holds information regarding complaints, however the information will not normally be available to the public as it may contain references to patients or treatment received. This is classified as personal dtat under section 40 of the Freedom of Information Act 2000.

Data protection/Information Governance/Caldicott Guardian

The protection of a person's identifiable information is a requirement placed on the Trust by statute in the Data Protection Act 1998 and central guidelines, as found in the Caldicott Report. Dr Jane Luker is the Caldicott Guardian and Mr Charlie Helps is the Data Protection Lead. 

Please contact Sarah.DaSilva@uhbristol.nhs.uk for any queries relating to Data Protection, Information Governance or Confidentiality issues.

The NHS Care Record Guarantee describes how patient information will be used and protected within the National Systems.

Access the NHS Care Record Guarantee 

The NHS Code of Confidentiality is based on legal requirements and best practice. It sets out the required standards of practice concerning confidentiality in the NHS and patients' consent to use their health records.

Access the NHS Code of Confidentiality

Estate management

The management of estates and facilities falls under the Directorate of Trust Services, which is the responsibility of the Chief Operating Officer. Daily responsibility is undertaken by the Director of Estates and Facilities.

Facilities oversee the following areas of the Trusts day to day management:

  • Linen laundry
  • Cleaning
  • Health and safety in respect of facilities
  • Facilities purchasing
  • Catering
  • Portering
  • Waste management
  • Pest control
  • Monitoring cleaning standards
  • Residences
  • Security
  • Car parking
  • Green travel
  • Transport
  • Skills training

Estates oversee the following areas of the Trusts day to day management:

  • Planned maintenance
  • Breakdowns and repairs
  • Grounds and gardens
  • Minor works
  • Backlog maintenance implementation
  • Quality control and systems
  • Strategic and backlog maintenance
  • Risk management
  • Environment and energy
  • Strategic project integration
  • Ordering invoices and payment
  • Capital projects
  • Feasibility studies
  • Project management
  • Estate management
  • Leases and property

Charging regimes and policies

To obtain copies of the Trust's charging regimes and policies, please contact the Legal Services Department