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29 November 2017

#WelcometoBRHC – new orientation videos give patients and visitors a virtual insight into Bristol Royal Hospital for Children

Orientation videos

Bristol Royal Hospital for Children and The Grand Appeal are delighted to launch the first of their new ward orientation videos; a multi-part series featuring patients and staff, guiding the viewer around different wards and areas of the hospital.

Created as a direct result of patient and family feedback and subsequent consultation, these videos feature patients of the children's hospital who share their experiences of the wards and units in which they have been treated. Daniel, Samantha and her brother David, and Hannah play centre stage as they tour the paediatric intensive care unit (PICU), Ward 32 (Cardiac) and Ward 35 (Adolescent).

Professionally captured and edited by Jonny Clooney of Makinov film and video; patients and families can now easily access the orientation videos on the hospital's website, Facebook page, by following the Twitter handle @UHBristolNHS or searching #WelcometoBRHC.

Project coordinator, Julie Swann who works in the hospital's LIAISE family support team, says: "Having taken on-board feedback from patients and families, we have succeeded in launching this new initiative, welcoming patients and visitors to the hospital before coming. We were told coming to the hospital would feel easier if families could familiarise themselves with where they might stay or visit, who they might meet and house rules that are in place. This is particularly important for families who live in the wider south west who might not visit the hospital for an outpatient appointment.

"It was a privilege to work with these amazing young people, our fantastic staff that support them and The Grand Appeal team.  These videos really help to provide reassurance around the hospital environment and we hope that they will make preparing for an admission a little easier.

"We want to thank our young stars for their participation, and embarking on this journey to help other patients and families in their position. They are delighted by the videos, and so they should be; their parents have been equally positive and keen to recognise the role the hospital and its teams have played in their lives.

"We look forward to expanding this project, adding more videos that will cover the hospitals wards, departments and units. This will be achieved working in partnership with The Grand Appeal who continually support Bristol children's hospital to make improvements to the environment, patient experience and facilities for families and staff."

Anna Shepherd, Deputy Director of The Grand Appeal added:

"Being in the hospital at any age can be a scary experience, so it's incredibly important that we do all we can to help reduce the anxiety that sick children and their families may feel ahead of coming to hospital for the first time. These films will play a vital role in that, and we are very proud to be involved."