Hearing Aid Troubleshooting Guide
|
Symptom
|
Possible cause
|
Possible remedy
|
|
No sound
|
Not turned on
|
Turn on by closing the battery
door
|
|
Dead battery
|
Replace battery
|
|
Battery incorrectly inserted
|
Ensure battery is inserted correctly
with the sticker removed and the positive side facing upwards
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Moisture in tube
|
Remove the hearing aid and shake the
tube to remove moisture. Place somewhere warm and dry for 15
minutes before reattaching to the hearing aid
|
|
Slim tube pinched or twisted
|
Replace slim tube if you have a
spare
|
|
Not loud enough
|
Incorrect earmould/dome
placement
|
Ensure your earpiece is
inserted correctly
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Occluding ear wax
|
Have your ears checked for wax at
your GP surgery or one of our repair appointments. You may need
to arrange wax removal
|
|
Blocked filter or microphone
|
Change filter and clean microphones,
or book an aftercare appointment
|
|
Change in hearing levels
|
Book an aftercare appointment with
us for advice
|
|
Excessive
whistling/buzzing
|
Incorrect earmould/dome
placement
|
Ensure your earpiece is
inserted correctly
|
|
Occluding ear wax
|
Have your ears checked for wax at
your GP surgery or one of our repair appointments. You may need
to arrange wax removal
|
|
Old or damaged earmould/dome
|
Book an aftercare appointment
|
|
Sound distorted/not
clear
|
Weak battery
|
Replace battery
|
|
Slim tube pinched or twisted
|
Replace slim tube if you have a
spare
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Hearing aid damaged
|
Book an aftercare appointment
|
|
Hearing aid plays 2
beeps
|
Weak battery
|
Replace battery
|
Brushes for Hearing Aids
If you work in a dusty environment, use hairspray often or have
dandruff, it may be worth considering purchasing a hearing aid
brush to clean the hearing aid microphone ports. You can buy a
brush from our private shop that is in the reception of the
audiology department in Southmead or St Michael's hospital. Below
is a diagram of the brush:
It is recommended to use the brush to sweep away dust and debris
from the front and back microphone ports of the hearing aid. Below
shows where the microphone ports are usually located on the hearing
aids:
