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What we do

LIAISE is a dedicated patient and family support service for Bristol Royal Hospital for Children and for womens and childrens services based at St Michaels Hospital which includes maternity, gynaecology, neonatal care and children's audiology.


LIAISE stands for:

  • Listening
  • Information
  • Advice
  • Involving
  • Support
  • Experiences


We can offer support with simple questions such as where to park to more complex questions and concerns about how the hospital works or aspects of a patients care. We work with all of the staff within the hospitals to help you find the answer to any questions or queries you may have. We can also take your feedback to help the hospitals develop their services based on what our patients and families need.

You can visit us on site during the following times:

Bristol Royal Hospital for Children - LIAISE office, Level 2 (main reception).
Monday - 1pm to 4pm
Tuesday - 10am to 1pm
Wednesday - drop in closed
Thursday - 1pm to 4pm
Friday - 10am to 1pm

Outside of these times and locations you can contact us on:

Telephone: 0117 342 8065 or 0117 342 8158


We will aim to acknowledge your enquiry within 72 hours. 

Guild of Friends

The Guild of Friends are an entirely voluntary organisation that supports the work of the hospital in a number of ways including funding staff and equipment, and providing support for patients and their families. Ask the LIAISE team for information about this charity and how they support the team.