Skip to content
left end
left end
right end

Care Certificate

At UHBW, all health care support workers (HCSW's) complete the Care Certificate providing them with the skills, knowledge and behaviors to enable them to provide high quality, safe patient care and support.

The Care Certificate begins at induction, and consists of classroom based learning, practical activities and a variety of blended learning opportunities to help new staff build their knowledge of their role and an understanding of the Care Certificate standards.

Existing staff are also supported to complete the Care Certificate as part of the appraisal process. A handbook is used to gather evidence of knowledge and competency in practice and once completed staff may progress to an apprenticeship or other individualised development pathway.

New staff will:

  • Be supported to complete the handbook within the first three months.
  • Have their competency sheet signed off by a  'Buddy' and Manager to provide evidence of competence in practice.
  • Submit their completed handbook within three months to the Care Certificate Team

Existing staff will:

  • Receive a self-assessment booklet as part of their appraisal.
  • Need to complete the self-assessment form and bring it to their appraisal with any supporting evidence, e.g. completed Care Certificate handbook and certificate, qualification certificates such as vocational qualifications, e-learning records, records of study days attended, competency packages etc. This will help to identify any areas for development or gaps in knowledge.
  • Review the self-assessment form with their Manager and agree a plan for any training or development to meet the standards. This may include completing part(s) or the entire Care Certificate handbook.
  • Be signed off by a trained 'Buddy' on the ward, or their Manager.
  • Submit a portfolio to the Care Certificate Team. This should include the self-assessment tool and supporting evidence such as e-learning records, copies of certificate, self-reflections etc.

Care Certificate 'Buddies'

Staff undertaking their Care Certificate will receive support from 'Buddies', who are experienced Health Care Support Workers who have previously completed the care certificate, and have experience in supporting others in learning and development.

'Buddies' will:

  • Have completed the Care Certificate themselves and have worked in a healthcare support role for at least one year.
  • Act as a mentor to support staff undertaking the certificate.
  • Record workplace examples of how participants have met Care Certificate standards.