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Where can we get additional support?

Your Hearing Support Teacher (HST)

HSTs  (sometimes referred to as Teachers of the Deaf) work with babies and children (from birth to age 19) and their families. They provide support at home and in the early years' settings/ school  to promote learning and achievement.

In addition, the HSTs run a range of family sessions for early years' children:

  • Acorns. This is a group for families with babies and young children who have a hearing loss. The meet every Wednesday morning during term time at Elmfield House. Brothers and sisters are also welcome.
  • Explorers. Specialist staff from the service run an early years groups on Tuesday mornings for children with an additional vision impairment. Parents and carers stay at the sessions with their children and siblings are welcome.

Your HST can provide you with more information regarding these groups.

Contact details:

Children and Young People's Services

Sensory Support Service

Elmfield House

Greystoke Avenue

Westbury on Trym


BS10 6AY


Tel: 0117 903 8441/2/3

The Family Centre (Deaf Children)

The Family Centre (Deaf Children) provides resources for families of deaf children of all ages and whatever level or type of Deafness. These include:  activity days for the whole family, sign language classes, coffee mornings, advice centre and training etc.

Greystoke Ave

Elmfield House



BS10 6AY

Tel: 0117 330 7575 Text: 07919 575247




Local Parent Support Groups

Some families choose to become involved in local parent led groups. These local groups provide an informal way to meet other families of children with a hearing loss. They provide access to information and provide emotional support. In addition, they host a wide range of fun activities and events for the whole family.

Your local parent-led support group is Bristol Deaf Children's Society (part of the national charity the NDCS*). They welcome families from Bristol and the surrounding areas of South Gloucestershire, B&NES and North Somerset. The group supports families with children who have both permanent and temporary hearing loss.

Email: and/or check their Facebook group

Download the Local support for families leaflet here. 


NDCS (National Deaf Children's Society)

The National Deaf Children's Society is a charity who also offer free advice, information and advocacy on all aspects of childhood deafness. In addition, they have helpful instructional videos on how to manage hearing aids (re-tubing, reducing feedback, etc.).

15 Dufferin Street



Tel: 020 7490 8656 or Freephone Helpline 0808 8008 880.




The Paediatric Audiology Team

Children's Hearing Centre

Level D

St Michael's Hospital

Southwell Street


BS2  8EG

Tel: 0117 342 1611 - general enquiries, appointments, earmould clinics, broken hearing aids, batteries, etc.

Email: (batteries and sundries only, please leave your child's name/DOB/postcode) 


Associations and support websites

National Deaf Children's Society

National Deaf Children's Society Buzz: website for young people

Bristol Centre for the Deaf : Based in Bristol.  Runs youth clubs, courses, social events, information and advice centre

The Family Centre for Deaf Children

Bristol City Council Sensory Support Team

Information about the Bristol CHSWG (Children's Hearing Services Working Group) is hosted on The Family Centre for Deaf Children website, under news and info


Technology websites

National Deaf Children's Society: technology

Bristol Centre for the Deaf: equipment 

Royal National Institute for Deaf People: technology and assistive devices