Troubleshooting

PROBLEM

ACTION

No sound

1)      Change the battery, ensuring that it is inserted correctly and that the tab has been removed.

2)      Try a battery from a new batch if problem continues.

3)      Detach the earmould from hearing aid and see if the tubing or earhook is blocked with wax. If problem persists contact the Children's Hearing Centre.

4)       If aid is rechargeable, check whether aid is charging and clean contact points if necessary.

Whistling (feedback) whilst in the ear

1)      Objects such as hats, hoods, coats, car seats, buggy or high chairs coming into close contact with the hearing aid can cause temporary feedback. Check that such objects are not the cause of the feedback.

2)      Check the earmould and tubing are clear of wax. Clean if necessary.

3)      Block the earmould with your finger and check if the whistling stops.  If the whistling stops, either:

• Your child's ear canal is blocked with wax. Start using sodium bicarbonate drops in your child's ear and arrange an appointment at the earmould clinic.
• The earmould is too small for his/her ear. Try to temporarily reduce the whistling by trying Otoferm creme to improve the seal in the ear (provided in your 'hearing aid kit bag') and arrange for your child to have a new earmould made.

If the whistling continues whilst blocking the earlould with your finger, return the hearing aid to the Children's Hearing Centre*.

Any other fault or damage

The hearing aid must be returned to the Children's Hearing Centre*.

Please do not attempt to repair the device yourself as this will void the manufacturer warranty.