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09 September 2014

Patient environment scores strong at city centre hospitals

A national patient-led assessment of healthcare providers has seen University Hospitals Bristol NHS Foundation Trust score above the national average in all categories.

The Patient-Led Assessment of the Care Environment (PLACE) report, published by The Health and Social Care information Centre, aims to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care - cleanliness; the condition, appearance and maintenance of healthcare premises; the extent to which the environment supports the delivery of care with privacy and dignity, and the quality and availability of food and drink.

Thousands of members of the public joined forces with NHS staff to lead the assessments, which took place between March and June this year.

This year's PLACE scores for UH Bristol are:


UH Bristol organisation score

National average score




Food and hydration



Privacy, dignity and wellbeing



Condition and appearance




James Rimmer, chief operating officer at UH Bristol, said: "We're pleased the assessors have rated our hospitals so positively, and that the Trust is above the national average for all the measures reviewed.

"However, we recognise there is more we can do, so we will be looking at the data in detail to see where and how we can make further improvements."

As well as being above the national averages, UH Bristol's scores in this year's assessment were improvements on its comparable scores from 2013.