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30 October 2019

ED services at BRI score highly in national patient survey

Emergency care services at University Hospitals Bristol NHS Foundation Trust (UH Bristol) scored higher than the national average on a range of areas in a national patient survey.  The care provided by the Trust's emergency department doctors and nurses in particular was rated amongst the very best Trusts nationally.

The National Accident and Emergency Survey takes place every two years and is part of the Care Quality Commission's national survey programme. In total, 132 NHS trusts took part in the 2018 survey. People who attended the Bristol Royal Infirmary (BRI) emergency department (ED) in September 2018 were invited to complete the survey, which asked them questions about their experience including areas such as waiting times, the physical environment, the way they were spoken to by staff, and the level of care they received.

UH Bristol received higher scores than the national average in a range of areas including how doctors and nurses spoke to patients about their condition, how they addressed anxieties and fears that patients had, the consistency of information given to patients, and the overall trust that patients had in the doctors and nurses treating them while in ED.

For other areas such as patient waiting times and the environment and facilities in the hospital, the results for the BRI ED were in line with the national average. There were no areas where UH Bristol scores were lower than the national average.

Robert Woolley, chief executive at UH Bristol, said:

"We welcome these results from the 2018 CQC National Accident and Emergency Survey. Seeing that the personal care provided by our doctors and nurses was rated amongst the very best nationally is really heartening and it shows that patients recognise the dedication and compassion shown every day by the BRI ED team."

A total of 1,250 people who attended the BRI ED were invited to take part, with more than 296 people responding.

You can read the full survey findings for UH Bristol here.