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13 December 2013

Doors to open at new Welcome Centre

University Hospitals Bristol NHS Foundation Trust (UH Bristol) will on Monday (16 December) open the front doors of its new Welcome Centre as part of the wider redevelopment of the Bristol Royal Infirmary (BRI).

The £5 million Welcome Centre has transformed the entrance to the BRI by providing a bright, spacious area for the benefit of patients, visitors and staff. Services include an outpatient booking service, patient support and complaints service, smart new reception and waiting area, and retailers including Costa Coffee, Marks & Spencer, StockShop and WHSmith. Boots UK will operate an outpatient pharmacy service alongside a retail store, which will enable patients to pick up prescriptions in the Welcome Centre up until 7pm weekdays or at a Boots UK community pharmacy outlet closer to their home.

Deborah Lee, Director of Strategic Development, said: "We're delighted to see the main entrance to the Bristol Royal Infirmary completely transformed into a light, airy and welcoming space for our patients, visitors and staff. We know from comments we receive from patients and their families how important a good welcome is, and we hope that this new entrance into our hospital complex will better reflect the high quality of care and services we provide within the hospital."

"The development of this Welcome Centre has been made possible through our partnership with Capita who worked with us to develop the proposal which will be entirely funded though income we will receive from our retail partners. We're looking forward to working with them to provide a valuable range of facilities for all those who use our hospitals and will put the income generated back into supporting the delivery of excellent patient care." 

UH Bristol continues to work with its non-commercial partners, including the Royal Voluntary Service which has recently extended its shop in the Bristol Royal Hospital for Children to provide a wider variety of refreshments. Building work continues at the Bristol Royal Infirmary continues to progress on track with further new facilities nearing completion next year.