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Outpatient appointment reminder service

Every year, thousands of patients miss their hospital appointments because they forget when they are.

Text and automated call message reminders help patients remember their appointments, and significantly reduce the number of missed appointments.

Each missed appointment costs the NHS an average of £160, as well as delaying treatment and increasing waiting times for all patients.

What the service involves

You will receive either a text message reminder to your mobile, or an automated call message reminder to your landline, depending on what contact details are registered with us. 

If we have your mobile number you will receive one or two text reminders within 7 days of your appointment.

If we only have a landline number for you, you will receive an automated call message 7 days before your appointment. If this call is not answered, then the system will make further attempts to contact you.

Please refer to your appointment letter for any further appointment related information.