No news is good news - Result now available by TEXT
If you have provided us with your mobile number and agreed to
receive texts - your results will be texted to you when they become
Otherwise we operate a system of 'No news is good
news' which means if you don't hear anything from us
within three weeks following your visit, you can assume all of
your results are negative.
We also have a safety net system, to ensure all results have
been received from tests taken and we can contact you if we need
Please be aware that we cannot contact you if you do not give
us an up-to-date telephone number or agree to post. If you choose
to give us no contact details it is your responsibility to visit
the clinic to check your results and be treated if necessary.
Worried about your results?
Some people prefer to attend clinic and see their results
themselves. You are welcome to do this at any time the clinic is
open. Please be aware that at times the clinic can be busy and you
may have to wait behind people with booked appointments. You need
to approach the reception desk and state you would like to see your
results. The receptionist will ask you to take a seat and put them
through to the health advisor when they become available. The
health advisor will call you through to a private room, to ensure
your confidentiality, and discuss your results with you.
You are welcome to bring a partner to see your results but you
will be seen alone at first to receive your results and with your
permission the health advisor will ask your partner to join
We are unable to give you any results if you telephone