New texting service started on Monday 5 November 2012
The Text to Access service is ONLY AVAILABLE
at Bristol Sexual Health Centre, Tower Hill Bristol BS2 0JD and is
ONLY AVAILABLE from 5pm the day before the walk-in clinic you wish
to attend.
What is Text to Access?
A texting service which will save you time. Text to
request a slot to be seen in the next (working) day's clinic.
Slots can be booked from 5pm the day before the walk-in
clinic you wish to attend.
How does it work?
For men text: BOOKMALE to
07950080337 or for women text: BOOKFEM
to 07950080337. Please note that this is an automated service and
your text needs to contain the appropriate code.
What if I book for the wrong slot in error?
If you realise that you have booked for the wrong clinic - text
CANCEL to 07950 080337. Re-book using the correct code - we
are unable to see patients who have accidentally booked into the
wrong clinics.
How do I know I have a slot booked?
You will receive a confirmation text showing you the time of
your booking-in slot. The slot will be held for 30 minutes - after
which time the slot will be released to our walk-in patients. If
you are happy with the time offered there is no need to reply to
our text.
What if the time given to me is not suitable?
If the slot is not suitable for you, text CANCEL to 07950080337
and try texting again later. However, we are unable
to guarantee that a slot will still be available.
Have I made an appointment?
No, this is not an appointment. Texting gives you a better way
to access our service. It avoids you coming to the clinic and being
sent away, to return later in the day when a slot is available for
you.
Will I be seen at the time shown on my text?
We cannot guarantee that you will be seen within this 30 minute
window but you will be seen in that day's walk in clinic.
When can I text?
Slots will be available to book from 5pm the day before and
until 8am on the day of the booking-in slot.
How many text slots are available?
Text slots are limited - so you may get a text to say
that no slots are available for that day. However, you are welcome
to come along to the walk-in, but we cannot guarantee that you will
be seen.
How much will it cost me to text for a booking-in slot?
Texts are charged by your phone supplier at your current mobile
text rate - we make no charge for this service.
What if I booked an appointment by phone, can I cancel it
using the text service?
YES! As long as we have your mobile telephone number you can
cancel your appointment with us by texting CANCEL to 07950080337 -
You cannot re-book an appointment using this service. Please
call our booking line: 0117 342 6900.
What if I booked an appointment but cannot remember the time or
date?
Text REMIND to 07950080337 and we will text you back with your
appointment date and time.
Can I book a text slot to have an IUS/IUD or Implant
fitted?
Please call us on 0117 342 6900 for any of these methods of
contraception, as a specialist contraception appointment is
needed.