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Patient Support Team

When you need advice, have concerns or don't know where to turn, the Patient Support and Complaints Team can help you by:

  • Listening and providing information and support - on healthcare issues and NHS services.
  • Negotiating a quick resolution to problems.
  • Liaising with staff and other organisations.
  • Providing support and advocacy for more complex issues.
  • Explaining how you can make a formal complaint.

The service is free and confidential and can provide independent help and support - we will respect what you say and use the information in confidence.

If your enquiry relates to a patient accessing Women's or Children's services at St Michael's Hospital or Bristol Royal Hospital for Children, please contact LIAISE for further information.

If your enquiry relates to adult services in any of the other hospitals which are part of University Hospitals Bristol NHS Foundation Trust, please contact the Patient Complaint and Support team

Department of Health information on Patient Support