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Overview

Video consultations are outpatient consultations delivered via video technology. This allows patients to receive a face to face consultation without being in the same place as the clinician. The Trust uses a system called 'Attend Anywhere' to conduct video consultations.

During the COVID-19 outbreak we are using Attend Anywhere to deliver some outpatient appointments via video. You may also be invited to a telephone appointment. This is to keep people away from hospital and help to delay the spread of the virus, and so that clinicians who are self-isolating can continue working.

How to use the system

If you have been invited to a video consultation this short video gives you an overview of the Attend Anywhere system. This 3 minute video gives you an overview of how to use the system, and how to prepare for your video consultation.

You should have received a text message with a link to the online waiting room that you need. If you are unsure, a list of all online waiting rooms is on the second tab.

You may also want to read over the patient FAQs on the third tab.

If you have any issues, further support can be found here.  

This guide gives a quick overview of the steps you need to follow:

 Video appointments

Check your IT equipment works before your appointment

It is important that you carry out a technical test before your appointment, after reading the 'IT requirements' section below. This is to make sure that your IT and internet works. To complete the test please:

  • Use the device that you plan to use during your appointment (i.e. your smart phone, tablet or desktop) & the best internet connection available to you.
  • Navigate to the online waiting room from the URL in your text message. Alternatively click on the 'Waiting Rooms' tab and click on the service you will be attending.
  • Follow the instructions to test your IT connection and equipment.
  • You do not need to create an account, because the information you enter will not be stored. 
  • If you experience any issues during the technical test, please refer to the Troubleshooting leaflet  for advice on how to resolve this.

If you follow the troubleshooting guidance and the test still does not work, you won't be able to have a video consultation. Please contact the Appointment Centre on 0117 342 6888 to rearrange your appointment.

Consent

If you do not want to have a video consultation please let the booking team know. The clinician should also check you are ok to proceed on video at the start of the video consultation, but consent is implied when you click on the link to the video consultation.

Requirements

You need the following things to be able to have a video consultation:

  • A good internet connection. If you can watch a video online (e.g. YouTube) you can make a video call
  • A private, well-lit area where you will not be disturbed during the consultation
  • One of these:
    • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone (Windows 7+, Android 5.1+, MacOS 10.11+)
    • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone (MacOS 10.12+, iOS 11.4+, iPadOS 13+)
  • Web-camera, speakers and microphone already built into laptops or mobile devices

Your video consultation:

  • Test the IT and video consultation system before your appointment, following the instructions above.
  • Find a quiet, private, and well-lit place to make the call from, with limited background noise
  • Make sure any equipment you are using is fully charged, or connected to apopwer supple.
  • Follow the link in your text message, or navigate to the relevant service in the 'waiting rooms' tab.
  • Start connecting your call at least 5 minutes before your appointment.  You will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.
  • Once these steps have been followed, click on the 'Start Call' button and you will enter the waiting room until your consultation begins. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
  • Wait for the health professional to connect to your call at the planned appointment time. In the event that they are running late, we ask you to please be patient and remain waiting in the online waiting room.
  • When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.
  • The start of the appointment may be a little ore awkward than the start of a face-face appointment, whilst you and the clinician check you can see and hear each other. However, generally the consultation will be similar to a face-face appointment.
  • Once your appointment is finished, you will be directed to an anonymous online survey. Our online video calling service is still being developed, so we appreciate any feedback.