Skip to content
left end
left end
right end

20 December 2012

Patients Praise Care At South Bristol Community Hospital

A Care Quality Commission review of South Bristol Community Hospital (SBCH), carried out as part of routine schedule of planned reviews, has shown that patients' privacy, dignity and independence were respected.

The Care Quality Commission (CQC) visited SBCH in August this year and spoke to patients and staff on two rehabilitation wards. Patients told the CQC that they were involved in decisions about their care and discharge from hospital, that they liked the staff and felt safe at the hospital. One patient said that they could not fault the care at the new hospital "everyone has been so kind."

The inspection was part of a themed inspection programme by the CQC to assess whether older people in hospitals were treated with dignity and respect and whether their nutritional needs were met. The majority of patients asked commented positively on the food. One person said: "could not wish for better even if I went to a hotel, I have no complaints about the food." Another person said: "I am asked what I would like to eat every morning and the staff assist in completing the form for me, the food is generally very good."

Neina English, matron manager at SBCH says:  "This is a reflection on all who've work so hard to open and make a success of all of the services at South Bristol. I'm delighted that the dedication and hard work of our staff is appreciated by patients and families."

Chief Nurse Alison Moon says:  "We are delighted that our patients are so positive about the care they received at South Bristol Community Hospital and that they were treated with respect, dignity and involved in decisions about their care.

"Patients on the rehabilitation unit can often be recovering from having a stroke and as a result can require assistance with eating and drinking, so it is essential that they are supported and not rushed during mealtimes. The review mentions the excellent practice taking place at the hospital in this area and I'm delighted to hear the very positive feedback from the patients themselves.

"The review is an invaluable guide to the views of our patients on all aspects of their experience at South Bristol Community Hospital and we will use this feedback in our continuing programme to improve standards of care."